Refund policy

At Nae's Specialty Store, your satisfaction matters. If something goes wrong, we'll make it right.

We stand behind every product we sell. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we will resolve the issue promptly — whether that's a replacement, store credit, or a refund.

Because we work with specialized suppliers, we're unable to accept returns on items that have been delivered in good condition. We encourage you to review product details carefully before purchasing, and we're always happy to answer questions before you buy.